Privacy Policy
Effective September 30, 2026
This policy explains what information Lucent Car Care collects, how we use it, and the choices you have. It covers the information you share through our website, our booking request form, and Meta instant forms on Facebook and Instagram.
Who we are
Lucent Car Care is a mobile auto detailing studio serving Chicago’s North Shore. We bring interior, exterior, and protection detailing to your home, workplace, or building. You can reach us at (847) 250-1766 or lucentccare@gmail.com.
Information we collect
When you submit a booking request or a Meta (Facebook or Instagram) instant form, we collect the details you provide:
- Your name
- Phone number
- Email address
- Home or work address (where we will detail the vehicle)
- Vehicle details (make and model)
- The service or package you’re interested in
- Preferred date and any notes you add
If you book through an instant form on Facebook or Instagram, Meta collects that information and passes it to us so we can respond to you.
How we use your information
- To reply to your inquiry and confirm pricing and details
- To schedule and perform the detailing services you request
- To coordinate arrival, parking, and access with you
- To send occasional promotions, reminders, or follow-ups about our services — you can opt out at any time by replying STOP to a text message or by emailing us
We do not use your information for any other purpose.
Information collected automatically
Our website uses standard analytics cookies (Google Analytics) to understand how visitors use the site — which pages are viewed and how long people stay. This data is aggregated and does not identify you personally.
Who we share information with
We do not sell your personal information.
- Meta (Facebook and Instagram) — when you submit an instant form, Meta processes the information you enter there under its own privacy policy.
- Urable — our booking platform. When you book online through Urable, your booking details are handled there so we can manage your appointment.
We may also share information as required by law.
How long we keep your information
We keep booking and contact information as long as needed to provide our services, respond to your inquiries, and keep records of work performed.
Your choices
- Reply STOP to any text message to stop marketing texts
- Email lucentccare@gmail.com to stop marketing emails
- Email or call us to review, correct, or delete the personal information we hold about you
Children
Our services are directed to adults. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy from time to time. The latest version will always be posted on this page.
Contact us
Questions about this policy or your information? Call (847) 250-1766 or email lucentccare@gmail.com.